The RTF Way: Extensive knowledge, friendly service and quick resolutions ... every day, every time.
Operating cost effectively is critical in every business. While this resource provides extensive settlement expense reduction, RTF understands that carriers are entrusting us to make sure their policyholder's encounter the best claim experience possible. RTF takes our role in the claim process very seriously and sets out to make sure we extend the highest level of dedicated, professional and prompt service.
“RTF made a bad experience (truck and tools being stolen) about as easy as it could be. I am very pleased with the responsiveness and keeping me informed on the status of everything. I never felt neglected or in the dark about the process.”
Glen – Yorktown, VA
“Insurance company and RTF were both very helpful. Every aspect of this claim was handled well beyond my expectations. The claim was extremely painless and we were able to get back to work quickly. Thank you for the great service.”
Bob – Stockton, CA
“You guys have an amazing process and service. Thank you for all your help and caring.”
Gary – Orlando, FL
“RTF was great. They were there every inch of the way working for us and with us to get our tech's tools replaced. Thank you RTF!”
Pat – Beeville, TX
“Our dealings with RTF were beyond our expectations. They were prompt and professional in all of our correspondence. This was a seamless claim throughout.”
Kenny – Saucer, MS
“RTF was very helpful, pleasant and courteous. They were always available and the follow up was awesome!”
Monica – Fond Du Lac, WI
“I am very appreciative of the handling of this claim. I would recommend my insurance company to all my friends in this business.”
Neil – Huntsville, AL
“Customer service representative was prompt and attentive - very smooth process - techs were glad to have tools in lieu of cash. Good Job!”
Fred – Lancaster, PA
“I think RTF did a wonderful job in helping me understand the process of property replacement from theft. There was always an RTF rep available to answer any question I had - promptly."
Laura – Columbia, MO
“The service by RTF was 110%. This saved us so much time during such a difficult situation."
Marianne – Montrose, CO
“Up to this point we didn't know this service existed. What a great feature. We didn't have to search for replacements or mess with receipts. My crews were able to continue working. Thanks so much for handling that for us!"
Cherie – Raleigh, NC
“All tools promptly replaced with exact models or items of comparable quality to those that were stolen. Very easy to work with.”
Alan – Roscoe, IL
“The tool replacement went much smoother than we imagined. The deliveries were quick and even a backorder shipped earlier than expected. We were very satisfied with the way RTF met our needs."
Paulanne – Santa Anna, CA
“Could not ask for a better response to our claim. Our insurance carrier has always handled all matters promptly and professionally. RTF maintained the same level of service."
James – Joppa, MD
“After 28 years of business this was the first time we've experienced a theft. It was certainly upsetting and the thought of having to replace our equipment all over again was overwhelming. I'm so grateful for your service and our insurance company for using such a service. Your prompt assistance and having sent all the correct items was amazing! We are truely appreciative.”
Mary Jane – San Antonio, TX