The RTF Way: Extensive knowledge, friendly service and quick resolutions ... every day, every time.
Operating cost effectively is critical in every business. While this resource provides extensive settlement expense reduction, RTF understands that carriers are entrusting us to make sure their policyholder's encounter the best claim experience possible. RTF takes our role in the claim process very seriously and sets out to make sure we extend the highest level of dedicated, professional and prompt service.
“Customer service representative was prompt and attentive - very smooth process - techs were glad to have tools in lieu of cash. Good job!”
Fred – Lancaster, PA
“Tools & equipment were replaced. All was handled in a timely & professional manner.”
Janie – Rocky Mount, NC
“I think RTF did a wonderful job in helping me understand the process of property replacement from theft. There was always an RTF rep available to answer any question I had - promptly.”
Laura – Columbia, MO
“The service by RTF was 110%. This saved us so much time during such a difficult situation”
Marianne – Montrose, CO
“Up to this point we didn't know this service existed. What a great feature. We didn't have to search for replacements or mess with receipts. My crews were able to continue working. Thanks so much for handling that for us!”
Cherie – Raleigh, NC
“All tools promptly replaced with exact models or items of comparable quality to those that were stolen. Very easy to work with.”
Alan – Roscoe, IL
“The tool replacement went much smoother than we imagined. The deliveries were quick and even a backorder shipped earlier than expected. We were very satisfied with the way RTF met our needs.”
Paulanne – Santa Anna, CA
“Could not ask for a better response to our claim. [Our insurance carrier] has always handled all matters promptly and professionally. RTF maintained the same level of service.”
James – Joppa, MD
“After 28 years of business this was the first time we've experienced a theft. It was certainly upsetting and the thought of having to replace our equipment all over again was overwhelming. I'm so grateful for your service and our insurance company for using such a service. Your prompt assistance and having sent all the correct items was amazing! We are truly appreciative."
Mary Jane – San Antonio, TX
“My claim was handled very professionally by my carrier and RTF. Together they made a very stressful situation alot easier to deal with."
Bruce – Wadsworth, OH
“RTF was wonderful. We can’t say enough about the professionalism and quick follow-up. They were always helpful, courteous, attentive and had a good attitude. RTF was the best!"
Cherie – Montebello, CA
“Thank you for your amazing work. The utmost professionalism and competency was always experienced, combined with a very personal and friendly manner.”
Ed – Lake Nebagamon, WI
“We really appreciate your quick, responsive and professional service. RTF, along with the adjuster made this whole process very easy."
C.R. – Huntington, WV
“Thank you! Thank you! Thank you! I was dreading having to deal with this insurance claim and was pleasantly surprised at the promptness and convenience that was given. RTF did an excellent job!"
Lisa – Delaware, OH
“Service was unbelievable. The replacement of our tools was fast and very easy. Answers to all questions asked were prompt.”
Steve – Niagara Falls, NY